Deposits and Withdrawals

JustMarkets provides multiple options for a deposit. You can make a deposit via e-wallets, bank cards, local payment methods, etc. To learn more about available payment methods, visit Deposit and Withdrawal page.

No. Deposits and withdrawals using third-party accounts are forbidden as the company follows AML Policy.

If you use this option, you will not have to enter information again for further deposits, and the operation will be made in one click. Please note that not all payment methods support this feature. Your credit card data is saved as a secure token on the side of the PCI DSS-certified payment provider, which supports the relevant security standards for safe storage.

All deposits are instant. If the funds haven't been deposited in time due to technical reasons, please contact support and report your issue. It's necessary to have a confirmation of the payment and that your funds haven't reached your trading account. It must be a screenshot of the transaction or any statement that could be used as proof.

ARN (Acquirer Reference Number) is a transaction number assigned to your transaction. It allows you to track its status in your bank. This number is unique for each transaction and is international proof of a successful transfer.

ARN is used to track the movement of a transaction on the way when it leaves the merchant's bank (acquirer bank) and is credited to the card holder's bank (issuing bank). The ARN code helps banks to get a fix on transactions and confirm their processing.

The card processor provides you with the ARN code in case the funds have not been credited to your card within 14 business days. If such a situation occurs, just write to [email protected] or [email protected] with the request to send you the ARN.

Print the email with the ARN code that you have received, personally contact your bank, and ask the staff to refer you to the chargeback or disputed payments department. Explain that you have received the ARN and are waiting for the receipt of funds. We strongly recommend you not to contact your bank's online support service or bank tellers, as they are not trained to handle such requests and will not be able to help you. Such a request must be made in person, so do not try to send an email or contact your bank online.

If your bank is unable to find a transaction with the ARN provided, ask the bank for confirmation that an investigation has been conducted, as a result of which the transaction has not been found. Contact us with this document, and we will conduct a similar investigation on our side.

The deposit/withdrawal process at JustMarkets is constantly being improved to provide the fastest and safest transactions possible and may differ slightly for customers from different regions. Learn more about how to make transactions through a specific payment method here.